Total Merchant Services
Total Merchant Services was founded in 1996 and has grown rapidly into one of the industry’s largest and most trusted credit card merchant service providers. Our Tennessee-based national sales office is manned with a professional and knowledgeable sales team to help guide and advise you on the best solutions and services for your business, get you enrolled promptly, and have your equipment in hand and processing before you know it! With over 150 dedicated professionals in our Colorado-based back office TMS maintains one of the strongest, most well trained and accessible merchant support staffs in the industry. If you need to call for any reason we want to make sure you get the answers or assistance you need when you need it, and should you ever need terminal assistance our Terminal Help Desk is at the ready to keep you up and running, regardless of what it takes including overnight terminal replacement.
Total Merchant Services’ credit card processing solutions for your business include – credit card acceptance, debit cards, and check acceptance – for all types of businesses including retail storefronts, restaurants, hotels, service companies, wireless merchants and mail, telephone or internet businesses. Total Merchant Services prides itself in not only knowing our own industry but having a good understanding of yours too. When you enroll for a Total Merchant Services account you will receive:
Low rates and Fees
Our rate and fee structure is the most competitive in the industry. Our rates and fees are clearly displayed in our application documents so you will know exactly what you will be paying even in the event of an unusual situation such as a cardholder dispute.
World-class Customer Service
Our dedicated US based merchant support team is designed to make credit card processing easier, more convenient, and more productive for you. With knowledgeable customer service representatives available via telephone 24 hours per day, seven days per week, you’ll always be able to get the answers you need, when you need them. And if Spanish is your preferred language, we offer Spanish speaking customer services representatives, applications in Spanish as well as terminal prompts on all of our terminals in Spanish for your convenience.
The Best Solution for Your Needs
Total Merchant Services credit card terminals furnished under our free placement program are new, current production units that are guaranteed to be industry compliant. Because we use a variety of equipment and service options, we can put together a combination of credit card terminals, software, and other services that best meet your needs.
Wide Range of Payment Options
You’ll be able to accept Visa, MasterCard, American Express, Discover, Diners/Carte Blanche, and debit cards. In addition, you can also get check guarantee services and stored value (gift and reward) cards.
It’s our objective to do everything we can from our end to make sure that your business is successful now and in the future.
Industry Recognition
Total Merchant Services has been a member of the Better Business Bureau and the BBB on line since 1999 and is an Accredited Business with an A+ rating, the highest rating awarded by the Better Business Bureau.
Total Merchant Services (TMS) is a registered ISO/MSP of HSBC Bank USA, National Association, Buffalo, NY one of the largest banks in the world.
For back-end settlement of merchants’ daily and monthly transactions, and for chargeback and retrieval processing, Total Merchant Services works with Global Payments, formerly NDCecommerce (NYSE Symbol: GPN).
Total Merchant Services works with a number of front-end authorization networks including NDC East, NDC Central (formerly MAPP), NDC West, Visanet, and Paymentech.
For Internet merchant accounts, we work exclusively with Authorize.net
Total Merchant Services credit card machines suppliers include Verifone® and Hypercom®
For wireless merchants, we work with Apriva GPRS Wireless network